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Student Grievance Procedure

  1. MacMurray College desires to resolve student grievances, complaints, and concerns in an expeditious, fair, and amicable manner. A student who desires to resolve a grievance may initiate the resolution process by the following steps:
  2. Procedural Steps
    1. Informal Process
      1. The student is advised to discuss the grievance informally with the person who is the source of the grievance. If the grievance is resolved by the parties, the matter is deemed closed. If the grievance is not resolved at this level, the student may request an informal review by one of the following designated College administrators or designee: if the source of the complaint is another student, the Director of Student Life; if the source of the complaint is a College employee, either the Administrator who directly supervises the employee or the Administrator's designee. (To promote a fair and swift resolution of their concerns, students are advised to consult with only those administrators designated by this procedure, unless there are compelling reasons to do otherwise).
      2. The Administrator may choose to convene the parties involved in an effort to resolve the grievance during the informal process. If the grievance is not resolved at this level, the student may initiate the formal grievance procedure.
    2. Formal Grievance Procedure
      1. The formal grievance procedure begins when a written complaint is submitted to the College Administrator designated in (2)(i)(a). The Administrator shall further investigate the complaint and shall, as necessary, meet with the student and the person who is the source of the grievance. Any of the parties involved in the grievance may bring a full-time MacMurray College employee to the meeting as an observer. The Administrator must provide a written response to the student and the person who is the source of grievance within seven (7) days of the meeting or receipt of the written complaint.
    3. Appeal
      1. Should the student desire to appeal the decision of the Administrator, the student may submit a signed statement of appeal within seven (7) business days to the Provost & Vice President for Academic Affairs and Student Life. The Provost & Vice President for Academic Affairs and Student Life will review the appeal, may choose to meet with the student and/or other parties as identified in (ii) above, and respond in writing to all parties concerning the disposition of the appeal within ten (10) business days.
    4. Final Review
      1. Should the student desire to request a Final Review of the decision, the student may submit a signed statement of appeal within seven (7) business days to the Provost & Vice President for Academic Affairs and Student Life. The Provost & Vice President for Academic Affairs and Student Life will review the appeal, may choose to meet with the student and/or other parties as identified in (ii) above, and respond in writing to all parties concerning the final review within ten (10) business days.

Note: MacMurray College may be required to share information concerning complaints with the North Central Association of Colleges and Schools and/or other accrediting bodies; however, individual anonymity will be assured.