Frequently Asked Questions
Show all answers.
Q: How does campus cable work and what channels are available?
A: Please visit the Cable Television page for basic information on the cable television system and a list of available channels.
Q: How do I set up my television to receive channels?
A: Follow these steps:
- Connect a coaxial cable from the cable wall outlet to the input port on the back of your cable-ready television.
- Connect the television power cord to the wall electrical outlet and turn on the television.
- Using your television remote, select "Menu" and then select and run the Auto-Setup feature. Refer to your user manual for instructions.
- If you're not receiving cable television after following these instructions, double-check all coaxial connections. If there's still no reception, contact the Help Desk.
Q: Will my old analog television still receive channels?
A: The cable television system offers only digital channels. Old style, analog televisions will not work on the cable television system without a set top box.
Q: Can a laptop with a TV tuner installed be used to watch television?
A: Yes. Any tuner that can receive an HD or SD signal will work. There is no need to decode television digital signals as they are delivered using clear QAM.
Q: Do I need a converter box to receive the HD channels?
A: No, you do not need a converter box to receive the HD channels if you have an HD compatible television with a clear QAM tuner.
Q: What is the minimum hardware requirement to view HD channels in HD and which type of set works best?
A: The minimum hardware required to view HD channels is an HD-compatible television. Television sets should be purchased based on the user's preferences and needs. Users are encouraged to use the same consumer product resources they would when evaluating and purchasing other electronic equipment. IT staff do not evaluate television sets nor do they provide recommendations on which sets work best.
Q: Will a standard definition (SD) television set work with all HD channels?
A: No, HD programming can only be viewed on an HD-compatible television set.
Q: Why do the digital channel numbers include a period between the numbers on the channel lineup card?
A: Due to the technology differences between analog and digital television, multiple digital channels can fit within one channel. This is similar to radio channels, which also use decimals.
Q: Can the HD channels be programmed using the Auto-Setup option?
A: Yes, the HD channels can be programmed using the Auto-Setup option on most sets. However, this may vary depending on the manufacturer of the television set.
Q: Why won't my Westinghouse television tune in any channels?
A: You need to run a channel scan.
- Select "Auto-tune" on the television.
- Select "Cable." This will discover one channel and activate the tuner in the set.
- The first prompt will tell you to contact Westinghouse. This is not required to activate the tuner.
- Select "Next."
- The next prompt will ask you for the QAM tuner activation code. Enter 14159.
- The channel scan will start after the correct code is put in.
- After the scan is completed, you should have all of the channels.
Q: Why does my Sony Bravia only tune 156 channels?
A: Your television needs an upgrade. Go to Sony Television Support, search for the model number for your television and follow the instructions to upgrade.
Q: Why does my television tune in about half of the channels but not all of them?
A: This is a problem with the tuner in the television. You will need to contact the manufacturer with the model number and date of purchase to get their recommendation for a solution or upgrade procedure.
Q: Will a DVR work with the cable television system?
A: If the tuner in your DVR supports signals transmitted in a QAM format, then it will be able to receive and record all of the digital and HD channels. (There is one exception with TiVo DVR. See "Will a TiVo DVR work with the cable television system?" below.)
Q: Will a TiVo DVR work with the cable television system?
A: Yes, it will, with one exception. The tuner in a TiVo DVR does not recognize channel numbers that have a dash or dot in the number such as 2.1, 4.1, 7.1, etc. The TiVo box will tune them in, but you will not be able to record future programs on these channels.
Q: Why can't I receive anything above channel 13 or why do I only receive channels 2-36?
A: Your television may not be configured to receive a CATV signal. You should also run the auto-program feature on your television to search for all available cable channels.
Q: Why can't I receive a particular channel?
A: You may have a feature on your television which disables individual channels. Check your documentation for information regarding this problem.
Q: Why do I experience interference on some channels?
A: An electrical device near your television may be causing signal interference. This problem sometimes happens when televisions are placed on top of refrigerators.
Q: What should I do if I experience color problems in the picture, e.g., no color, everything looks sea-green?
A: Check other televisions to see if the same problem occurs. If so, contact the Help Desk. If not, check the color settings on your television.
Q: What kind of computer should I bring to campus?
A: You may bring virtually any kind of computer to campus. Brands are not important. If you wish to connect to the campus network, you will want to make sure that you have a PC with Windows Vista, 7, or 8 or a Macintosh with OS X. Our technicians are more familiar with supporting Windows PCs so service may be slightly faster for students with Windows-related issues.
Information Technology Services
Q: How do I...?
Q: Will you fix my computer?
A: Our IT department staff will assist the campus community with network access issues or other problems directly related to MacMurray services only. For licensing and warranty reasons, our staff cannot service personal computer hardware or software.
If you are experiencing problems with your computer that are not related to MacMurray's network, there are a few options.
- If your computer is under warranty, contact the manufacturer for assistance.
- Take your computer to a service center. There are a couple of options in Jacksonville:
Note: These businesses are listed as a service to our students. MacMurray College does not endorse nor guarantee the quality of work or pricing from these businesses.
Q: I forgot or never received my username and/or password for one of my accounts. What do I need to do to gain access?
A: Contact the IT department for assistance.
Q: Can I bring my own wireless access point, router, or switch?
A: No. Routers, wireless access points, or any other devices that act as a DHCP server to generate IP addresses or allow multiple computers to access one connection are not allowed on the network.
Q: Can I bring a game console or handheld and connect it to the internet while on campus?
Q: Does MacMurray College provide a network cable for my residence hall room?
A: No, MacMurray College does not provide network cables for students.