Frequently Asked Questions
Q: What kind of computer should I bring to campus?
A: You may bring virtually any kind of computer to campus. Brands are not important. If you wish to connect to the campus network, you will want to make sure that you have a PC with Windows Vista, 7, or 8 or a Mac with OS X. Our technicians are more familiar with supporting Windows PCs so service may be slightly faster for students with Windows-related issues.
Q: Can I bring a game console or handheld and connect it to the internet while on campus?
A: Yes; however, Nintendo Wiis are not permitted to connect wirelessly at this time.
Q: Can I bring my own wireless access point, router, or switch?
A: Routers, wireless access points, or any other devices that act as a DHCP server to generate IP addresses or allow multiple computers to access one connection are not allowed on the network.
Q: Does MacMurray College provide a network cable for my residence hall room?
A: No, MacMurray College does not provide network cables for students. Network cables may be purchased at the bookstore.
Q: How do I change my MacMurray network password?
A: See the How to section for help with changing your network password.
Q: How do I change my Gmail password?
A: See the How to section for help with changing your Gmail password.
Q: How do I change my Moodle password?
A: See the How to section for help with changing your Moodle password.
Q: How do I change my My Mac.edu password?
A: See the How to section for help with changing your My Mac.edu password.
Q: I forgot or never received my username and/or password for one of my accounts. What do I need to do to gain access?
A: Contact the IT department at 217-479-7032 or via email for assistance.
Q: Will you fix my computer?
A: Our IT department staff will assist the campus community with network access issues or other problems directly related to MacMurray services only. For licensing and warranty reasons, our staff cannot service personal computer hardware or software.
If you are experiencing problems with your computer that are not related to MacMurray’s network, there are a few options.
- If your computer is under warranty, contact the manufacturer for assistance.
- Take your computer to a service center. There are a couple of options in Jacksonville:
- BLH Computers
832 South Main
1813 W. Morton Avenue
- BLH Computers
Note: These businesses are listed as a service to our students. MacMurray College does not endorse either business, nor does MacMurray College guarantee the quality of work or pricing from either business.